Welcome to The Klay. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard information received through our website, social media platforms, advertisements, booking inquiries, WhatsApp communications, and other customer interactions.
By accessing our website or submitting information through any of our channels, you agree to the terms outlined in this Privacy Policy.
Information We Collect
The Klay may collect information that you voluntarily provide while:
- Making room reservations
- Booking banquet or event spaces
- Submitting inquiry forms
- Contacting us through WhatsApp, phone, email, or social media
- Participating in promotions or marketing campaigns
The information collected may include:
- Full Name
- Mobile Number
- Email Address
- City or Location
- Event Details
- Guest Count
- Booking Preferences
- Special Requests
- Any additional information voluntarily shared with us
We may also collect limited technical information such as browser type, device information, IP address, and website usage statistics to improve website performance and customer experience.
How We Use Your Information
Information collected by The Klay may be used for:
- Responding to inquiries and booking requests
- Managing room reservations and event bookings
- Providing information regarding weddings, birthdays, anniversaries, haldi, mehendi, corporate events, and social gatherings
- Sharing event packages, room availability, promotions, and special offers
- Improving customer service and operational efficiency
- Conducting internal analysis and service improvements
- Meeting legal and regulatory requirements
Marketing & Promotional Communication
By submitting your information through our website, Facebook, Instagram, WhatsApp, Google advertisements, lead forms, or any other communication channel, you expressly authorize The Klay to contact you regarding:
- Booking inquiries
- Event-related services
- Promotional campaigns
- Special offers
- New services and facilities
You may request to stop receiving promotional communications at any time.
Reservation & Booking Disclaimer
Submission of an inquiry form, lead form, event request, WhatsApp message, or reservation request does not constitute a confirmed booking.
All room reservations, event bookings, banquet bookings, and service requests remain subject to:
- Availability
- Management approval
- Applicable pricing
- Venue policies
- Advance payments, where applicable
The Klay reserves the right to refuse, modify, reschedule, or cancel any booking request at its sole discretion.
Pricing & Service Changes
All pricing, packages, menus, facilities, room rates, event services, promotional offers, and other information displayed on our website, advertisements, brochures, or social media platforms are subject to change without prior notice.
The Klay reserves the right to revise, modify, or discontinue any service or offering at any time.
Information Sharing
The Klay does not sell, rent, or trade personal information to third parties.
Information may be shared only when necessary:
- To process reservations or bookings
- To provide requested services
- To comply with legal obligations
- To work with trusted service providers supporting our business operations
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
While we strive to protect all information shared with us, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Third-Party Services
Our website and marketing activities may utilize third-party services and platforms, including but not limited to:
- Payment gateways
- Analytics services
Information submitted through these platforms may also be governed by their respective privacy policies.
Cookies
Our website may use cookies and similar technologies to:
- Enhance website functionality
- Improve user experience
- Analyze website traffic
- Understand visitor behavior
Users may disable cookies through browser settings; however, certain website features may not function properly as a result.
Accuracy of Information
While reasonable efforts are made to ensure that information on our website and promotional materials is accurate and up to date, The Klay makes no warranties regarding the completeness, reliability, or accuracy of such information.
Information, pricing, images, facilities, and service descriptions are subject to change without notice.
Limitation of Liability
To the maximum extent permitted by applicable law, The Klay shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:
- Website usage
- Booking requests
- Reservation cancellations
- Service interruptions
- Technical issues
- Third-party platform failures
- Reliance on information provided through our website or marketing materials
Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Images
- Photographs
- Graphics
- Text
- Branding materials
- Website design elements
are the exclusive property of The Klay and may not be copied, reproduced, distributed, modified, or used without prior written consent.
Right to Refuse Service
The Klay reserves the right to refuse service, deny bookings, cancel reservations, or restrict access to facilities where necessary to protect business operations, guests, staff members, property, or compliance with applicable laws and regulations.
Your Rights
You may contact us to:
- Review information shared with us
- Request corrections to inaccurate information
- Request removal of information where legally permissible
We will make reasonable efforts to respond to such requests in accordance with applicable laws.
Changes to this Privacy Policy
The Klay reserves the right to update, modify, amend, or replace this Privacy Policy at any time without prior notice.
Any changes will become effective immediately upon publication on this page.
Continued use of our website or services after such changes constitutes acceptance of the revised Privacy Policy.
Contact Information
The Klay
📍 Rampur Road, Opposite Nissan Showroom, Haldwani, Uttarakhand, India
📞 +91 78955 34779